Day 18: Phone, Internet & Services
Handling basic service situations
Report a simple service problem and ask for help.
Objectives
- Say something does not work
- Ask for help with internet or phone
- Use key service phrases
- Leave a short problem message
Vocabulary
Tap play to hear pronunciation (browser speech engine).
telefon
phone
internet
internet
wifi
wifi
det virker ikke
it doesn't work
kan du hjælpe?
can you help?
jeg har brug for hjælp
I need help
kundeservice
customer service
password / kode
password / code
forbindelse
connection
| Target | Meaning | Notes | |
|---|---|---|---|
| telefon | phone | ||
| internet | internet | ||
| wifi | wifi | ||
| det virker ikke | it doesn't work | ||
| kan du hjælpe? | can you help? | ||
| jeg har brug for hjælp | I need help | ||
| kundeservice | customer service | ||
| password / kode | password / code | ||
| forbindelse | connection |
Patterns
Service problems
Reporting issues clearly
- Internettet virker ikke.
- Jeg har brug for hjælp med wifi.
- Kan du hjælpe mig?
- Der er et problem med forbindelsen.
Speaking Practice
Record yourself, listen back, and download anything worth keeping.
Service phrases
Internettet virker ikke.
Kan du hjælpe?
Jeg har brug for hjælp med wifi.
Support call (record this)
Hej. Jeg hedder Kyle. Internettet virker ikke i min lejlighed. Kan du hjælpe? Tak skal du have.
Writing Practice
- Write a short message reporting an internet problem.
- Write 4 different ‘det virker ikke’ sentences.
Scenario: Talking to support
Internet is down and you need help.
You: Hej. Internettet virker ikke. Kan du hjælpe?
Support: Okay. Hvad er din adresse?
You: Jeg bor i Aarhus. Tak.
Immersion Tasks
- Practice explaining a service problem out loud without notes
- Save a template message in Danish for wifi issues
Self-Check
- Can you say something doesn't work?
- Can you ask for help clearly?
- Can you leave a short problem message?